Refund Policy

At Dhaka Small and Cottage Industries Co. (DSCIC), customer satisfaction is our priority. We are committed to providing high-quality handcrafted products and professional service. If you are not completely satisfied with your purchase, please review our refund policy below.

Customers may request a refund or replacement under the following conditions:

  • The product received is damaged, defective, or broken during shipping.
  • The wrong product was delivered.
  • The product significantly differs from the confirmed order.

Customers must contact us within 7 days of receiving the order to request a refund or replacement. Requests submitted after this period may not be accepted.

To process a refund request, customers may be asked to provide:

  • Order number or invoice
  • Photos of the damaged or incorrect product
  • Brief explanation of the issue

Refunds may not be applicable for:

  • Customized or personalized products
  • Products damaged due to improper handling by the customer
  • Minor variations in handmade products, as handcrafted items may naturally vary in color, texture, or design

Once the refund request is reviewed and approved:

  • Refunds will be processed through the original payment method whenever possible.
  • Processing time may vary depending on the payment provider or banking system.

In certain cases, we may offer product replacement instead of a refund, depending on product availability and the nature of the issue.

Shipping charges are generally non-refundable unless the error was caused by our company.

If you have any questions regarding refunds, returns, or replacements, please contact our customer support team. We are always ready to assist you and ensure a smooth customer experience.

Dhaka Small and Cottage Industries Co. (DSCIC)
Handicraft Manufacturer & Exporter from Bangladesh